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Frequently Asked Questions

How can I order from your store?
Place your order online. We do not accept mail orders or purchase orders. We accept Visa, MasterCard, American Express and PayPal.

What happens after i paid for my order?
Order confirmation email (or SMS message) will be sent to you after you make a payment. Please check it again to make sure all of your information is correct. It is important to ensure that you enter your email address correctly during the checkout process as this is how we communicate with you. If you did not receive an order confirmation email could you please check your 'spam' or 'junk' folder.

Please note that we cannot guarantee delivery if the information provided at checkout is inaccurate. It is important that you double check your shipping and billing information during checkout and again when you receive your order confirmation email. We will not refund or replace orders in which inaccurate information deems a shipment as undeliverable by our courier(s). We have a strict policy regarding the modification of shipping and/or billing address changes and cannot guarantee updates to this information once the shipment is processed through our dispatch department

What is buyer protection and how am i covered?
Paypal is our main paygate and The Buyer Protection protects the Buyer if an item purchased has not been shipped or if a shipped item is significantly not as described.
You can check Buyer Protection Policy here :
In other words, our customers are always protected from fraud by Paypal.

How do I order?
Browse through the products that you love, then click "ADD TO CART". Enter your shipping and billing details and wait for your order to arrived at your doorstep. It is that easy!

Oh no! I need to modify my order!
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email: Support@hishype.com within 24 hours after placing your order. If the order has been made or shipped, we can no longer make modifications to your order.

What if I received a damaged product or items lost during shipment?
We always try to source for the best quality products for our customers. However, there are many factors that might have resulted your products to be defective.

If you received a defective/damaged item, please kindly contact us by sending an email to: returns@hishype.com, let us know your problem and please don't forget to attach photos which can clearly show the issue. It would be extremely helpful to include photos that display:
The defect
The packaging the item arrived in

In the case of a lost item, email us the order number and we'll start immediate investigation on the tracking and send/have a replacement rushed from our factory. The delivery time on the replacement will currently be the same as a regular order. If you have any problem with your order, feel free to contact us at Support@hishype.com.

What currency is displayed on the website?
Our products are listed in US Dollar.

Order status
Check in on the status of an order anytime by email us at info@hishype.com.

Will I be charged sales tax?
The sales taxes charged are based on state, county, and local laws based on the zip code provided with the associated shipping address. There may be additional sales taxes included for states in which we have operations. These states charge sales tax based on the nexus of the company selling the product. Sales tax throughout the entire state can charged by State, County, and Local Municipalities.

Payment methods
What are your accepted payment methods?
We accept Visa, MasterCard, American Express and PayPal. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.

Discounts & promotions
Do discount codes stack?
When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. Promotion, Discount or Coupon Codes cannot be used towards the purchase of Gift Certificates.

I forgot to add a coupon code to my order while checking out, can I you add this discount to my order after it has been placed?
We’re sorry but coupon codes can't be added retrospectively. In the future, please always ensure you add the coupon code when prompted to avoid disappointment.

Privacy & security
What is your Privacy Policy?
We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and emails at your request.

Are my credit card details secure?
Yes, absolutely we do not store any of your credit card information. We offer 100% Secure Purchasing - Our Shopping Cart is Secured via SSL connection for your protection. We do not store any of your credit card information.

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