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We ship your orders from various international warehouses. Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way.

Free shipping offer valid on U.S. purchases made at hishype.com for orders over $75, not including tax or shipping costs. Valid on orders shipped to the United States (excludes Alaska and Hawaii) via standard ground shipping. Cannot be applied to previous purchases. Return requests must be made in accordance with our return policy. Terms are subject to change.

Email us at info@HISHYPE.com and we can tell you the status of your order.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs, or back in charges, once the package has exited our warehouse. If your package is lost or stolen in transit you will need to make a claim with the carrier you selected when checking out.

Most orders are dispatched within 5-7 working days of ordering with the exception of orders made on weekends (Friday-Sunday), orders made over the weekend period will be dispatched on the next working day (Monday). Due to current events, some shipments and deliveries may be delayed. We appreciate your patience and understanding.

An email confirmation will be sent to the email address given on your order once an order has been dispatched.

Tracking numbers are provided via email once an order has been shipped out.

Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. We will process a refund or replacement as soon as the courier has completed an investigation into the claim.

Parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer Service
For all other inquiries email us at info@HISHYPE.com

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